General conditions

The present general conditions regulate the purchase of the products offered via the website https://www.torrentdelfinna.cat/ca/, owned by the City Council of Campdevànol, and also managed by the City Council of Campdevànol, with NIF P1704000G, housed in Plaza Anselm Clavé, 1, 17530, Campdevànol; Info.torrentdelfinna.org; from now on ''The Company''.

In this document we refer to ''The user'', who is the physical person who acquires the product offered over the web and ''The company'', which is us.
Activities are acquired directly from the company that acts as a direct salesman, so the business contract is between the user and the company.
The user must read and accept the present General Conditions and the information of the activities they want to acquire before proceeding to their purchase.  This acceptance will be done expressly by clicking on the ''I have read and accept the General Conditions'' box that will appear during the purchase process.  In doing so, the user confirms that he is of age and that he has the legal ability to acquire the activities offered by the company.
When the purchase is formalised, it will be understood in full and from that moment prices and conditions will be contractual in character, so that they can only be modified by the express agreement of the contracting parties.
The electronic document in which the contract is formalized will be archived by the company for a year, and the user during this period will be able to get a copy.

1. USER OBLIGATIONS
The user is required for all purposes to use the web and, if applicable, to purchase the products offered by the company in accordance with the law and the provisions of these general conditions.
The company reserves the right to remove from the web any comments or opinions of users that are contrary to the law in force, especially in cases that violate people's fundamental rights and freedoms.

2. PURCHASE PROCEDURE AND PAYMENT OF ACTIVITIES
The user will select the activities they wish to acquire and the number of units on the web, and if there are any, the optional complementary services of the activity. The user must note that the activities are for a given date, with no chance of cancellations or possibility of withdrawal, as explained in point 3 of these General Conditions. The prices indicated on the screen are in euro and are in force, except typographically wrong, with a view to whether or not the applicable taxes are included.
The user will have to fill in the form with their data to process the order, and click on the ''Continue'' paragraph to proceed to purchase the activities, and expressly accept the present General Conditions.  The following page will show the user a summary of the activities they want to purchase, their price and applicable taxes, allowing the user to make any changes he considers appropriate before clicking on the ''Paste''' paragraph.  Once you access the ''Pagar'' paragraph, the user must enter the credit card data with which he will make the payment or the data of his Paypal account, and accept the payment execution.
The company will email the user an email justifying the receipt and confirmation of the purchase made within 24 hours of receiving the order formalization.  The contract will not be considered perfected until the company receives payment of the price of the products.
If the user wants an invoice, they will be able to obtain it by email from the company.
The user will be responsible for the veracity of the personal data provided to the company, and in particular it is held responsible that the credit or debit cards they use are owned and have sufficient funds to cover the cost of the activities they want to acquire. The company reserves the right to cancel the sale in the event of non-payment, refund of the charge, of denied card or false data, or in the event that it cannot verify the card's data. Furthermore, the user must notify the company via email, any wrong or fraudulent charge on the card used for purchases on the web as soon as they are aware.

3. RIGHT OF WITHDRAWAL
The Art. 103 paragraph l) of the Royal Legislative Decree 1/2007, of 16 November, approving the recast text of the General Law for the Defense of Consumers and Users and other supplementary laws, establishes as an exception the right of withdrawal provided for in the Art. 102 of the aforementioned rule, ''the provision of accommodation services for purposes other than housing, goods transport, vehicle rental, food or services related to leisure activities, if contracts provide a specific date or period of execution.''
This website offers extended services with a specific execution date, so the right of withdrawal does not apply.

4. ACTIVITY DATE CHANGES
It is possible to make changes to the date of the activity once the activity has been performed and checked for payment and the change request has been made at least 48h before the activity starts. The date change request must be made in writing to the company in its email.
It is considered as the start time of the activity at 9:00 a.m. of the day the activity was acquired.

5. CUSTOMER SERVICE
For any communication, issue, or claim the user can send a communication to the company in their email.

6. NULLITY OF CLAUSES
If any clause included in these general conditions were declared, in whole or in part, null and void, such nullity or inefficiency will affect only that clause or part of it which is null and void, and the rest of the general conditions remain.

7. NOTIFICATIONS
Any notification or requirement that parties should be made in relation to the procurement of products or with these General Conditions should be made in writing and it will be understood that it has been duly performed if it has been sent to the e-mail that each party has indicated to the other for these purposes.

8. APPLICABLE LAW AND COMPETENT JURISDICTION
The present General Conditions will be governed and interpreted in accordance with the Laws of Spain.
The company reserves the right to make changes at any time on our website, as well as on these General Conditions. Changes to essential elements will not affect contracts already stipulated unless the user has expressly accepted the modified conditions.

9. LITIGATION RESOLUTION INFORMATION
Online litigation resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute settlement platform, which is available at the following link:
The company reserves the right to make changes at any time on our website, as well as on these General Conditions. Changes to essential elements will not affect contracts already stipulated unless the user has expressly accepted the modified conditions.